Are there any recommended troubleshooting steps to take if WPM cannot connect to the player location? So far i have verified that port 17781 on the player laptop and on the main server are open, and verified the WPM player was installed with a local admin account. I contacted support a few weeks ago and they advised me to re-install the WPM player/recorder on our WPM laptop with local admin rights, but for some reason I still cannot add the location successfully in the solarwinds console.
Thanks for your help!