I created this post in addition to a ticket I've opened with the customer support. It's intended to be more of a reference so they can get a better explanation of it. Feel free to make suggestions though if you guys have any ideas.
We're using the WPM to ensure that our Online Banking website is up. It's configured to run a transaction playback every 30 minutes and send out an email if it's unable to complete it. All was working fine till we added a second transaction playback to the mix for Mobile banking. When the additional transaction playback was added we started receiving duplicate emails when It would go down time stamped with the exact same time consistently for failures and successes. I originally thought that it was because we only had one alert configured with the logic of Type of Property to Monitor: Transaction
Trigger Alert when all of the following apply
Status is equal to Down
I reconfigured that alert so it now says: Also added a second separate alert for Mobile banking
This did not resolve the issue and we are still getting duplicate alerts. I've tested each of these alerts and they each only generate one email when tested. The duplicate emails are being generated by the Mobile Banking transaction playback and we do not seem to be getting failures from the online one at all.
These are the messages that are set to be sent out for the triggered action. I made the mistake of creating an alert one time before where I copied the failure message from the triggered action to the success message on the reset action so it would look as if we were getting another failure message when it would send out the recovery. I've verified that I have not done that this time. Also I've made sure that the failure messages for both of the alerts are different.